Return policy & guarantee
If our products don’t kill the lice you see — full refund within 60 days. No hoops, no delays.
If lice come back from school or a sleepover anytime in the next 5 years — reorder at 50% off. (Kits last 5+ years on the shelf.)
60-day money-back guarantee
If you use the product as directed and it does not kill the lice you can see, contact us within 60 days of delivery for a full refund of the product price. We stand behind the results.
How to request a refund or return
Call 559-909-5123 or email support@headlicekiller.com with your order number and a brief note about the issue. We’ll walk you through the next steps. Please keep any unused product and packaging until your request is resolved.
5-year reorder protection
Lice often return from school, sleepovers, or daycare through no fault of your treatment. If that happens within five years of your purchase, reach out and we’ll set you up with a reorder at 50% off.
Damaged or incorrect orders
If your order arrives damaged or isn’t what you ordered, contact us right away and we’ll make it right at no cost to you.
Questions about this policy? Call 559-909-5123 or email support@headlicekiller.com.